Account

To register and create your Member Profile, click here

It's easy to update your account online. Simply click My Account to access your personal information.
If you have forgotten your password, click here.

Order

Log in to your PoweraddMall Account, click My Account, then you will see your orders.

Scheduled delivery orders can be canceled 24 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be canceled, but you can return it within our 14 free return days.

If you are having issues with a promotion code, please contact us online for assistance.

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

The item is out of stock Listing errors Incorrect product listed Unsupported area.

We will contact you if any part of your order is canceled or if we need additional information to process your order.

Payment

So far we accept PayPal®, other payment ways are in testing.

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

For any technical difficulties you are experiencing with our website, please email us at poweradddirect@gmail.com. we will reply you within 24 hours.

Shipping & Delivery

Normally £4 for each package and free shipping for order over £20.

UK only.

About 5-10 business days.

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.

We will promptly replace any product that is damaged in transit. Just contact us of the situation within 48 hours of product arrival.

Use this text to answer questions in as much detail as possible for your customers.

If the tracking information for your package confirms delivery and you cannot locate the delivered package:
1) Check with neighbors and family members
2) Look around the delivery location
3) Check for notice of attempted delivery
4) Contact the carrier